Privacy Policy

Effective Date: 1 March 2026

Welcome to the Privacy Policy of Casino Clover ("we", "our", "us"). This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit or use our website and services in the United Kingdom. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We collect and process the following types of personal data:

Identity Data: name, date of birth, gender.
Contact Data: email address, postal address, phone number.
Account Data: username, password, and other registration details.
Financial Data: payment information, transaction history.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: information about how you use our website, products, and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

2. How We Collect Your Information

We collect personal data directly from you when you:

Register an account on our site.
Make a deposit or withdrawal.
Contact our customer support.
Participate in promotions or surveys.
Use our website and services.

We also collect data automatically through cookies and similar technologies. For more details, please see our Cookie Policy.

3. How We Use Your Information

We use your personal data for the following purposes:

To provide and maintain our services, including account management and payment processing.
To verify your identity and comply with legal and regulatory obligations, including anti-money laundering and age verification.
To communicate with you, including sending important updates, promotional offers, and customer support.
To improve our website, services, and user experience.
To detect, prevent, and address fraud, security, and technical issues.
To comply with legal obligations and enforce our terms and conditions.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Your consent, where you have given it (e.g., marketing communications).
Performance of a contract with you (e.g., providing gaming services).
Compliance with a legal obligation (e.g., regulatory requirements).
Our legitimate interests, such as fraud prevention, improving services, and marketing, provided these are balanced against your rights and interests.

5. Sharing Your Information

We may share your personal data with:

Regulatory authorities and law enforcement when required by law.
Payment processors and financial institutions to facilitate transactions.
Third-party service providers who perform services on our behalf, such as IT, customer support, and marketing agencies.
Affiliates and partners to provide joint services or promotions.
Other players or users only if you choose to share information publicly (e.g., chat features).

All third parties are required to protect your data in accordance with applicable data protection laws.

6. International Transfers

Your personal data may be transferred to and processed in countries outside the UK. We ensure that adequate safeguards are in place to protect your data, such as standard contractual clauses or other approved mechanisms.

7. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this Privacy Policy, including to comply with legal, regulatory, tax, accounting, or reporting requirements.

8. Your Rights

You have the following rights regarding your personal data:

Right to access the data we hold about you.
Right to correct inaccurate or incomplete data.
Right to request deletion of your data, subject to legal obligations.
Right to restrict or object to processing.
Right to data portability.
Right to withdraw consent at any time where processing is based on consent.
Right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.

To exercise these rights, please contact us using the details below.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage.

10. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children under 18. If we become aware that we have collected data from a child under 18, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Casino Clover Data Protection Officer
Email: [email protected]
Postal Address: Data Protection Officer, Casino Clover, 15 Green Street, London, W1K 7TN, United Kingdom
Phone: +44 20 7946 0958